1. Promotion Details, Concept and Participation:
1.1. These Terms and Conditions shall apply to the Product (defined below) (the "Promotion") for a voluntary participation of the Retailers in cashback and lucky draw program in connection with the promotion of the Product, launched by Reliance Retail Limited, having its registered office at Floor-3, Plot-298/302, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, India (“Reliance”), and administered by Premier Sales Promotions Private Limited, office address at 4th Floor, Mitra Towers, 10/4, Kasturba Road, Bangalore - 560001 Karnataka (the “Agency”).
1.2. The Promotion is valid only in India from 1st October 2024 at 12.00am to 31st December 2024 at 11.59pm (both dates inclusive) (hereinafter be referred to as “Promotion Period”). The Products without this offer are available. Any entry for the Promotion after 31st December 2024 after hours at 11:59pm shall be considered invalid and will summarily be rejected. Participation in the Promotion is completely voluntary and the same shall be construed as an acceptance of the Terms and Conditions stipulated herein. 
1.3. The Promotion is applicable only on the specific packs of the ‘Enzo All in One detergent’ of 500 grams and 90grams respectively (the “Products”).  
1.4. The Promotion is subject to all applicable central, state, Product availability, and local laws and regulations.
1.5. Retailers participating or seeking to participate in the Promotion shall individually be referred to as “Participant” and collectively as “Participants”.
1.6. Regular call and message rates will apply as per the Participant’s telecom operator in their respective circle.
1.7. Reliance / its Agency reserves a right to cancel / amend / extend the Promotion Period without giving any notice/intimation. No claims/questions shall be entertained in this regard.
1.8. Reliance / its Agency shall not be held liable for technical issues including but not limited to Participant’s UPI KYC being incomplete, bank account(s) not being active, login issues, relating to the redemption of the Code (defined below).
2. Agreement to the Terms and Conditions:

2.1. By participating in this Promotion, Participants fully and unconditionally agree to and accept these Terms and Conditions as well as the decisions of Reliance, which are final and binding in all matters related to the Promotion. Successfully entering the Promotion and receiving a Reward (defined below) is subject to fulfilment of all Terms and Conditions mentioned herein.
2.2. Reliance reserves the right to exclude any person from the Promotion on grounds of misconduct or criminal record.
2.3. Reliance reserves the right to terminate, modify or extend the Promotion, at any time at its absolute discretion, without assigning any reason. All decisions of Reliance in respect of the Promotion and the Reward therein will be final and binding.
2.4. If this Promotion is interfered within any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Reliance and/or its Agency, including but not limited to technical difficulties, unauthorized intervention or fraud, Reliance / Agency reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.
2.5. If for any reason this Promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of Reliance or the Agency, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, Reliance reserves the right in its sole discretion to cancel, terminate, modify or suspend the Promotion.
2.6. Reliance and the Agency shall not be responsible for (including but not limited to):
- For any SPAM generated messages;
- For the Operator Code not being displayed on the user's mobile phones;
- For any SMS message delivery failures;
- Any lost, late or misdirected computer transmission or network, electronic failures or any kind of failure to receive entries owing to transmission failures or due to any technical reason;
- If the participant has registered himself to the DND of the telecom provider/ the participant has registered with National Do Not Call Registry/ Participant has specifically requested for not receiving messages for the specific campaign; and/or
- Other conditions beyond its reasonable control.
3. Eligibility:

3.1. This Promotion will be open to all the authorised retailers of the Reliance in India  (“Retailer(s)”), excluding the employees, their immediate family members, agents, distributors, retailers and any other channel partner of Reliance and the Agency. The Promotion shall be applicable to residents of Tamil Nadu subject to the provisions of clause 5.1, below.
3.2. The Participant shall be above the age of 18 (eighteen) years.
3.3. Reliance or the Agency will not be responsible for any NDNC (National Do Not Call) Registry regulation that will come into play. All Participants who participate will agree as per the terms and conditions that even if they are registered under NDNC, DND (Do Not Disturb), Reliance or the Agency will have all the authority to call such Participants by virtue of them having voluntarily participated in the Promotion.
4. How to Participate:

4.1. Participant will receive a scratch card and a QR code in the carton containing the multiple packs of the Product to be sold ultimately to the consumers. 
4.2. Retailer shall scratch the scratch panel to reveal the voucher code (“Code”).
4.3. The Participant is required to scan the QR code which will direct Participant to the website www.enzotradeoffer60.com or www.enzotradeoffer10.com per the Product SKUs’ carton or Participant may visit the said website. 
4.4. The Participants need to enter the Code and their name, mobile number, the pin code of the area from where the reward is being claimed, mode of receiving cashback whether through UPI, internet banking or online wallet and such other requested information. 
4.5. The Participants shall verify the given mobile number with OTP (one-time password). 
4.6. The successful Participants will receive a notification of the cashback amount that they are eligible to receive (“Reward”).
4.7. A Code is for one-time usage only. Any Code entered after 31st December 2024, 11:59 p.m. shall be considered invalid and will summarily be rejected. 
4.8. Participant could claim such cashback for 5 (five) times on one mobile number. 
5. Reward:

5.1. For the Participants who are residents of Tamil Nadu: All the Participants in the state of Tamil Nadu shall be eligible to receive a flat cashback reward of ₹ 11 (Rupees Eleven) only on SKU 90gram of Enzo All in One detergent and ₹ 21 (Rupees Twenty-One) on SKU 500 gram of Enzo All in One detergent through the process provided above in clause 4. 
5.2. For the Participants who are residents of the rest of India, except Tamil Nadu: All the Participants residing in any state of India except Tamil Nadu shall be eligible to receive a cashback amount equivalent to the value as mentioned in the voucher which may range between ₹ 11 (Rupees Eleven only) to ₹501 (Rupees Five Hundred and one only) on SKU 90gram of Enzo All in One detergent and between ₹21 (Rupees Twenty One only) to 
₹ 1501 (Rupees One Thousand Five Hundred and One only) on SKU 500 gram of Enzo All in One detergent through the process provided above in clause 4. 
5.3. Process of Reward distribution shall be administered by the Agency. 
6. Lucky Draw:

6.1. Total 12 (twelve) lucky draw winners together from both Products of SKUs’ 90grams and 500gram of All in One detergent shall be selected to win 1-gram of a gold coin each of 22 carats (“Prize”), applicable to pan India except to Participants from Tamil Nadu. 
Reliance and its panel of judges will review and select the winners randomly out of all the eligible entries received during the Promotion Period (hereinafter “Winners”). The Agency shall contact the Winners to complete a KYC (know your customer) process. Upon successfully completing KYC and fulfilling the terms herein, the Agency shall arrange a courier containing a gold coin to the Winners.

7. Publicity:
7.1. The Participant/s undertake and irrevocably and unconditionally permit Reliance to cover the Promotion through various media including newspapers, radio television news channels, internet, point of sale materials, etc., and shall not raise any objection, protest or demur to such coverage or in this regard.
7.2. The Winners must, at the request of Reliance participate in all Promotion activity (such as publicity and photography) surrounding the winning of the Prize, free of charge, and they consent to Reliance using their name and image in Promotion material.
8. Intellectual Property:
8.1. All right, title and interest, including but not limited to the Intellectual Property Rights, in the Promotion material(s) and in all responses received shall always vest solely and exclusively with Reliance. Reliance or any person or entity permitted by Reliance in this regard shall be entitled to use the responses received or any information in connection with the entry in any media for future Promotion, marketing, publicity, and any other purpose, without any permission and or payment to the Participant.
8.2. All material submitted in connection with the Promotion (whether written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording taken of Participants are assigned to Reliance upon submission and become the property of Reliance exclusively. Reliance may use the material in any medium in any reasonable manner it sees fit. Copyright in any such material remains the sole property of Reliance.
9. General Conditions:
9.1. Rights to use data - By participating in this Promotion:
a. The Participant expressly confirms and represents that he/she has read the Terms & Conditions of the Promotion on how to enter, and details on usage, collection, retention and sharing of personal data by the Agency.
b. It is clarified that Reliance shall not be collecting any data/personal data (“data”) of the Participants. All such data shall be collected by the Agency solely for the purpose of this Promotion (“Purpose”) and shall be processed by the Agency and the Payment Processing Partner (defined below) for the Purpose alone. 
c. The Participant agrees to be bound by the terms, in particular those relating to the collection, retention, use and sharing of personal data as shared by the Agency and the Payment Processing Partner.
d. Reliance encourages Participants to read the privacy notice of the Agency given on https://www.bigcity.in/privacy-policy/ before sharing personal data. If the Participant does not want his / her personal data to be collected under this Promotion, the Participant can always choose not to participate in the Promotion. 
e. If Participants have any questions or comments regarding Agency’s personal data collection practices, please contact through an email to: feedback@bigcity.in.
9.2. Each Participant represents and warrants that he/she is legally competent to enter binding contracts under applicable laws. By taking part and/or entering the Promotion, the Participant warrants that all information provided by Participant regarding Participant's name, age, state, city, address, phone number, etc., is true, correct, accurate and complete.
9.3. Reliance or its Agency reserves the right, at its sole discretion, to verify eligibility and disqualify users, and Rewards may be withdrawn for those who do not meet the Promotion requirements or in case of reasons including but not limited to any misuse of the offer or fraud, or suspicious transactions/activities. 
9.4. The Reward cannot be exchanged and is not transferable.
9.5. Reliance reserves the right to change, defer, alter, or cancel this Promotion in part or full, or change any or all the terms and conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of Reliance in this regard and in general with respect to this Promotion and the terms and conditions thereto shall be final, binding, and non-negotiable.
9.6. Nothing contained herein amounts to a commitment or representation by Reliance to conduct further Promotions.
9.7. The decision of Reliance shall be final in all regards and no communication shall be entertained in this regard. None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between any Participant and Reliance, and the Participant shall not have the authority to bind Reliance in any manner whatsoever.
9.8. Reliance or any of its respective officers/employees/directors shall not be responsible for delayed, lost, mutilated, corrupted or illegible documents etc.
9.9. Reliance or its Agency shall not be liable to perform any of its/their respective obligations under the Promotion or in respect of the Prize where it is unable to do so because of circumstances beyond its/their control in the nature of fire, explosions, natural calamities, state emergency, riots, or any other Force Majeure condition, etc., and shall not be liable to compensate the Participant in these circumstances.
9.10. Reliance or its Agency shall not be accountable/liable for any disruptions/stoppages/ interruptions or cancellation of the Promotion due to any government restrictions.
9.11. Failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies on the part of Reliance or its Agency.
9.12. Reliance or its Agency accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, loss of SMS, loss of internet connectivity, unique codes, documents, demand drafts, claims or correspondence whether due to error, omission, alteration, tampering, unauthorized data hacking, deletion, theft, destruction, virus attack, transmission interruption, communications failure, hardware failure or otherwise. Reliance or it’s Agency shall not be liable for any consequences of user error including (without limitation) costs incurred.
9.13. If a Participant is dissatisfied with the Promotion or the Promotion rules and/or any content or any requirements of the Promotion form, the materials available related thereto, or with these Terms and Conditions, his/her sole and exclusive remedy is to not participate in the Promotion.
9.14. This Promotion is not applicable for any person outside India.
9.15. The operational and administrative part of the Promotion shall be managed by Agency.
9.16. To participate in this Promotion, standard fair usage policy and usage norms set by the respective telecom operator shall apply.
9.17. The Promotion is subject to the guidelines/directions issued by the Telecom Regulatory Authority of India, Department of Telecommunications, and any governmental or statutory authority as may be applicable from time to time.
9.18. Reliance or the Agency is not responsible for non-delivery or receipt of an SMS by their servers or on the end user’s device due to customer handset issues, network issues or due to any issues at cellular operator’s end. By participating in this Promotion, the customer understands that all such queries are to be directed to their current service provider directly and not hold Agency or Reliance responsible for the same.
10. Release and Limitations of Liability:
10.1. Reliance and its Agency shall under no circumstances be liable, whether jointly or severally, for any loss or damage suffered or sustained (including but not limited to consequential loss), including for personal injury or property damage suffered or sustained, because of acceptance of any Prize.
10.2. By entering the Promotion, the Participant hereby releases from and agrees to indemnify Reliance and/ or any of its respective officers/employees from and against all liability, cost, loss, or expense arising out of acceptance of the Reward or participation in the Promotion including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.
10.3. Reliance and its Agency accept no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself, Agency or third parties in relation to the prizes.
10.4. The Participant shall be solely responsible for any consequences which may arise due to his/her participation in the Promotion by conducting an illegal act. Participant also undertakes to indemnify Reliance and/or its Agency and their respective officers, directors, employees and agents as a result of breach of terms of this Promotion or any other incidental event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis for any loss/damage suffered by Reliance or its Agency on account of such act on the part of the Participant.
10.5. In consideration of Reliance allowing the Participant/s to take part in the Promotion, to the maximum extent permitted by law, the Participant/s waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against Reliance its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the Promotion or related to the Promotion or the Reward under the Promotion.
11. Dispute:
11.1. The courts of competent jurisdiction at Mumbai shall have exclusive jurisdiction to determine all disputes arising out of, or in connection with, the Promotion. Participation in the Promotion is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including (without limitation) this clause.
11.2. Further all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the Participants and/or Reliance and/or its Agency of this Promotion, shall be governed and construed in accordance with the laws of the Republic of India.
For any queries, you may reach us at feedback@bigcity.in